Returns & Exchanges
At Jericho Australia, we stand behind the quality of our premium grooming products and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help ensure you find the right solution for your grooming routine.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization.
Prepare Your Package
Ensure the items are securely packed in their original packaging to prevent damage during transit.
Ship Item Back
Affix the provided return label or use a trackable shipping service to send the package back to our warehouse.
Receive Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing