Frequently Asked Questions
Everything you need to know about our premium grooming and beauty products.
What is the typical shipping time for orders within Australia?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Are Jericho Australia products cruelty-free?
Absolutely. We are committed to ethical beauty standards. None of our products or ingredients are tested on animals.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, please contact our support team to initiate a return for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our premium grooming range worldwide. Shipping costs and delivery times vary by country and are calculated at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
How should I store my beard oils and balms?
To maintain the integrity of the natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.